Terms & Conditions
This contract is subject to all conditions set forth herein; and together with the Confirmation Letter represents the entire agreement of the parties. No firm booking/contract will have been made until payment is received and processed.
2. WEB SITE INFORMATION
We have taken care to ensure the accuracy of all information contained in our web-site, but nothing on the web-site shall be treated as a term or condition of this Contract. The client should determine his/her own needs, requirements and expectations when selecting this property. We shall not be liable with regard to any difference of opinion as to the condition or quality of the properties advertised.
The client acknowledges to be a member of the travelling party and shall pay a non-refundable deposit of 30% of the total price for the rental property prior to issuance of the Confirmation Letter. The balance of the contract price is due a minimum of 56 days prior to the rental date. If a booking is made within 56 days of the rental date, the entire contract price is due at the time of booking. If a deposit, the full contract price, or any proration thereof is not paid within the above times, we shall treat the contract as terminated and as a cancellation charge retain all deposits paid by the client and/or be entitled to additional cancellation charges as in paragraph 7. If payment is by credit card only the Client’s credit card can be used for all payments. Final payments are confirmed by the Client’s own bank or credit card statement.
4. TRAVEL INSURANCE
Clients are strongly advised to protect their investment by purchasing Travel Insurance. Available separately from an insurance carrier, Travel Insurance protects Clients from financial loss before and during a trip for cancellations that occur for a covered reason.
5. VOUCHERS AND DOCUMENTATION
The Client agrees that all communications will only be made to the Client. It is the Client’s responsibility to disseminate relevant information to members of the Client’s party. Once full payment has been received and processed by ourselves in accordance to paragraph 3, we shall release addresses, driving directions, contact names and telephone numbers to the Client a minimum of 14 days prior to departure.
The Client may irrevocably transfer this booking to another person. The request must be made to us in writing and is subject to an administrative charge of £65 along with any other relevant charges. The transferee will be deemed to have assumed all terms and conditions of this Contract.
7. CLIENT CANCELLATION CHARGES
All cancellations are subject to penalties. The amount charged is based on the date we receive written notice from the Client requesting a cancellation/termination of the Contract. The following cancellation charges are immediately due and payable by the Client: (i) More than 40 days prior to the rental date specified in the Confirmation Invoice/letter; the amount of the non-refundable deposit. (ii) 31-40 days prior to such rental date; a charge of 50% of the full contract price (iii) 15-30 days prior to such rental date; a charge of 60% of the full contract price (iv) 1-14 days prior to such rental date; a charge of 100% of the full contract price. Changes requested by the Client to either the date of the rental or the rental property result in a complete cancellation as specified above.
8. MODIFICATION OR CANCELLATION BY THE PROPERTY OWNER
Contract may be modified or cancelled at any time in any case where it is necessary to do so as a result of a force majeure or any other occurrence outside of the control of the property owner. We will assist the Client in making a new booking. In the event a new booking is not possible we will provide a full refund of monies paid for the cancelled contract.
We regret that it is not permitted to bring animals into the property.
10. PARTY SIZE
Including the Client, the number of guests lodging at any one time cannot exceed the total party size specified in the Confirmation Letter. Failure to comply may result in additional guests being turned away and/or the entire party may be subject to eviction at their own expense. Unless otherwise stated on our web-site, one child under 2 years of age whose bedding is provided by the Client is not counted as part of the total party size.
11. CHILD/INFANT SAFETY
Clients are recommended to provide their own portable crib/cot or bassinet. Any such equipment found at a rental property may not conform to common safety standards. Client uses at their own risk. Cot bedding is not provided, clients should provide their own.
Guests are required to act responsibly and with respect towards other guests, the Keyholders and their staff at all times. We reserve the discretionary right, acting in good faith, to require any individual to vacate the premises for disruptive behaviour without any refund.
13. SWIMMING POOL
Swimming pools are open from June to mid-end September unless otherwise stated. Clients and all guests avail themselves of the pool and the pool area at their own risk. Parents are responsible for the safety and behaviour of their children. Lifeguards and pool towels are not provided.
14. NOT INCLUDED IN THE CONTRACT PRICE
Consumables of any kind such as food, cleaning supplies and toilet paper are not included in the contract price. Clients are advised to shop for these items locally prior to arriving at the rental property. Travel arrangements, insurance and transportation are also not included in the contract price.
15. INCLUDED IN THE CONTRACT PRICE
The normal use of water, cooking gas, electricity as well as basic cooking utensils, pots, pans, glassware, dinnerware and flatware and one set of linens per bed and one set of towels per person, per week, are provided (except for cot bedding which clients should provide).
16. PAYABLE LOCALLY AT EXTRA COST.
Unless otherwise specified, telephone usage, cleaning services, heating (fuel surcharge based on units of gas used) firewood, extra linens are payable locally in Euro.
17. CASH SECURITY DEPOSIT
A security deposit in Euro/GBP of GBP 200 or EUR 200 is payable upon arrival at the property. The Client is responsible for ensuring that the property is left upon departure in the same condition of cleanliness and repair, including items such as kitchen equipment, crockery and glasses, as upon arrival and that all trash has been removed. Any loss or damage to the property, its fixtures or fittings will be deducted by the Keyholder from the security deposit. The Client is responsible for any damages exceeding the amount of the security deposit. Locally payable items or services may be deducted from the security deposit. On the day of departure, it is the Client’s responsibility to obtain an accounting of the deposit and collect the unused portion.
18. ARRIVAL/DEPARTURE TIMES
Unlike hotels, arrival and departure times are fixed appointments. Clients must arrive at the rental property no earlier than 3.30 pm and no later than 7pm (unless arranged in advance with the owner) on the date specified in the Confirmation Letter. Arrivals outside these times may result in waiting charges and delayed or denied admittance. In such cases, Clients must seek alternate lodging at their own expense until a new appointment can be set with the Keyholder. The property must be vacated by 10am on the date specified in the Confirmation Letter. For departures prior to 9am an appointment should be set with the Keyholder.
Although every effort is made to maintain rental properties in good order, wear and tear is unavoidable. Thus damaged furnishings, appliances or fixtures may be replaced. Electrical, heating and plumbing installations may occasionally need repair. Upon arrival, the Client must inspect the rental property. Should a problem relating to the property not be quickly remedied, the Client agrees to immediately notify the Keyholder and to remain at the property while allowing the Keyholder sufficient time to resolve the situation. In the unlikely event that we can neither rectify the problem the Client shall accept a refund not in excess of the unused portion of the rental. Vacating a property without authorisation from us and/or failure to accept the good faith remedies offered by us during the rental period will void any claim thereafter. Disturbances or noise caused by third parties outside of the rental property are beyond the control and liability of the Keyholder/Owner. Complaints raised after the rental period will not be considered.
We shall not be liable for any accident which may occur relating to this Contract and/or the rental property which is the subject of this Contract; or for any injury, damage or loss whatsoever or however caused, except insofar as the injury, damage or loss is caused by the direct negligence of the Owner.
21. DISPUTE RESOLUTION
The Owner and the Client expressly agree that all disputes arising out of this Contract and not administratively resolved by us shall be resolved applying English law to the exclusion of all other courts and jurisdictions. We must receive notice of any dispute in writing.
The Client making the booking and all members of the travelling party agree to accept and abide by the terms and conditions of this contract.